New Zealand

We are always looking for ways to improve our service to you. If something has gone wrong, we want to know.

Please send an email to complaint@cfgglobal.net and tell us what has happened and how we can resolve matters. If you have any documents or correspondence that will help us understand your complaint, please attach them to your email.

When we receive your complaint, we will:

acknowledge your complaint within two working days

gather and evaluate information about your complaint

respond to you within 20 working days.

If we cannot resolve your complaint to your satisfaction, you can contact Financial Services Complaints Limited – A Financial Ombudsman Service (FSCL). They are an independent, not-for-profit, external dispute resolution service approved by the Minister of Consumer Affairs.

FSCL’s role is to investigate and fairly resolve complaints. Their service is free (it does not cost you anything).

FSCL’s contact details are:

fscl.org.nz

0800 347 257

complaints@fscl.org.nz

FSCL, PO Box 5967, Wellington 6140.

Australia

CFG has internal and external dispute resolution processes in place. If you have a complaint about the services or products provided to you by CFG, you should take the following steps:

a)         Contact your CFG Representative and discuss your concerns.

b)         If your complaint is not satisfactorily resolved, contact CFG to inform us about your complaint. You may do this by telephone, email complaint@cfgglobal.net or letter.

c)         If you are dissatisfied with the outcome, you have the right to complain to our external complaint scheme

Australian Financial Complaints Authority

GPO Box 3, Melbourne VIC 3001

Freephone 1800 931 678 Email: info@afca.org.au

Web www.afca.org.au